Privacy Policy

Last Updated: 10/27/25
Company Name: Packaging Material Direct, Inc. (“we,” “us,” “our”)

1. Introduction

At Packaging Material Direct, Inc., your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, make a purchase, or interact with us by phone or email.

By using our website, you agree to the terms of this Privacy Policy and consent to our data collection and use practices as described below.

2. Information We Collect

We collect personal and non-personal information in several ways:

A. Information You Provide Directly

• Name, billing and shipping addresses
• Email address and phone number
• Payment details (processed securely through third-party payment gateways)
• Order details and purchase history
• Account credentials (if you create an account)

B. Information Collected Automatically

We use cookies, web beacons, and analytics tools like Microsoft Clarity to understand how visitors interact with our website. Data collected may include:

• Device type, browser, and operating system
• IP address and general location
• Pages visited, clicks, time spent on pages, and cart actions
• Session recordings and heatmaps (where permitted by law and user consent)

C. Information From Third Parties

We may receive additional information from third-party partners, such as marketing or analytics providers, consistent with their privacy policies and applicable laws.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Provide customer support and respond to inquiries
• Improve website performance and customer experience
• Analyze site behavior to reduce checkout friction or technical errors
• Contact customers regarding abandoned carts or incomplete orders to offer assistance or feedback
• Send promotional messages (if you have opted in or as permitted by law)
• Detect and prevent fraud or unauthorized activity
• Comply with legal and regulatory obligations

4. Abandoned Cart & Feedback Calls

By providing your phone number or email address during checkout or account creation, you consent to us contacting you to:

• Help complete a purchase
• Understand why an order was not completed
• Offer assistance or gather feedback

You may opt out of these communications at any time (see Section 9).

We do not cold-call individuals who have not voluntarily provided their contact details through our website or authorized forms.

5. Cookies & Analytics

We use cookies and similar tracking technologies to enhance your browsing experience and gather insights.
Microsoft Clarity helps us visualize website usage through session recordings and aggregated data.
If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions requiring consent, our cookie banner will ask for permission before enabling these analytics tools.

You can manage or disable cookies via your browser settings.

6. Information Sharing

We do not sell personal information. We only share information as necessary with:

• Service providers (payment processors, shipping carriers, marketing and analytics vendors) under strict confidentiality agreements
• Regulatory authorities or law enforcement, if legally required
• Business transferees, in case of a merger, acquisition, or sale of assets, with continued privacy protection obligations

7. Data Retention

We retain personal information for as long as necessary to:

• Fulfill orders and provide services
• Maintain legal and accounting records
• Conduct analysis and improve our website

Abandoned-cart contact data is retained for no longer than 6 months, unless required to keep longer for legitimate business or legal reasons.

8. Data Security

We implement commercially reasonable administrative, technical, and physical measures to protect your information.
While we strive for full security, no online system can be guaranteed 100 % secure.

9. Your Privacy Choices

You have the right to:

• Access, correct, or delete your personal information
• Withdraw consent to receive marketing emails or phone calls
• Opt-out of cookies and analytics tracking
• Request details on how your data is processed

To exercise these rights or opt out of abandoned-cart or feedback calls, contact us at customerservice@packagingsuppliesbymail.com

10. Children’s Privacy

Our services are not intended for individuals under 16 years old.
We do not knowingly collect data from minors. If you believe a child’s data has been collected, please contact us for prompt deletion.

11. International Users

If you are located outside the United States, please note that your information may be processed and stored in the U.S. By using our website, you consent to this transfer.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in technology, regulations, or business practices.
The updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For any questions or concerns regarding this Privacy Policy or your data rights, please contact:

Packaging Material Direct, Inc.
6075 Cochran Rd
Unit A
Cleveland, OH 44139
Email: customerservice@packagingsuppliesbymail.com
Phone: 440-914-0530

14. Your U.S. State Privacy Rights

Depending on where you live, certain state privacy laws may grant you additional rights regarding your personal information.
If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you may have some or all of the rights described below.

A. Right to Know / Access

You may request that we disclose:

• The categories and specific pieces of personal information we have collected about you;
• The categories of sources from which the information was collected;
• The business or commercial purpose for collecting or sharing that information;
• The categories of third parties with whom we share personal information.

B. Right to Delete

You may request that we delete the personal information we have collected from you, subject to certain exceptions (for example, when retention is necessary to complete a transaction, detect fraud, comply with a legal obligation, or improve our services).

C. Right to Correct

You may request that we correct inaccurate personal information that we maintain about you.

D. Right to Opt Out of “Sale” or “Sharing”

We do not sell personal information for monetary value.
However, under some state laws, sharing personal data for advertising, retargeting, or analytics purposes may qualify as a “sale” or “sharing.”
If you wish to opt out of this type of data sharing, you may submit a request as described below.

E. Right to Limit Use of Sensitive Personal Information

We do not collect or use sensitive personal information (such as social security numbers, precise geolocation, or biometric data) beyond what is necessary to provide our services.
If this changes, you will be notified and may limit its use.

F. Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.
This means we will not deny services, charge different prices, or provide a lower level of quality because you made a privacy-related request.

G. How to Exercise Your Rights

To submit a privacy rights request, please contact us using one of the following methods:

• Email: customerservice@packagingsuppliesbymail.com
• Phone: 440-914-0530
• Mail: Packaging Material Direct, Inc., 6075 Cochran Rd, Unit A Cleveland, OH 44139

Please include your full name, email address, and the nature of your request.
We will verify your identity before fulfilling any request and respond within the time limits required by applicable law (usually 45 days).

If you are a California resident, you may also authorize an agent to make requests on your behalf by providing written authorization or power of attorney.

15. California “Shine the Light” Law Disclosure

California Civil Code § 1798.83 permits California residents to request information about the disclosure of their personal data to third parties for direct marketing purposes.
We do not share personal data with third parties for their direct marketing use.
If this changes, we will update this section accordingly.

16. Appeal Process (Colorado, Connecticut, Virginia)

If we decline to take action on your privacy request, you may appeal our decision by replying to our denial notice or contacting us at customerservice@packagingsuppliesbymail.com with the subject line “Privacy Appeal.”
We will review and respond to your appeal within 45 days, explaining any further action taken or the reason for denial.

17. Do Not Track Signals

Our website does not currently respond to “Do Not Track” browser signals.
However, we honor legally recognized opt-out preference signals where required by applicable law.